Privacy Policy

At FastForms, safeguarding your privacy is a fundamental aspect of our commitment to providing you with reliable and secure services. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information Collection and Use

When you sign up as a user of FastForms, we may request certain personal information to activate your account, deliver our services, and communicate with you about your account status. This may include your name, email address, and credit card information.

By using FastForms, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy. We may seek your explicit consent in specific circumstances when required.

We may use your personal information for the following purposes:

• Providing and improving our services.
• Enhancing your experience on the site.
• Managing and controlling your account information.
• Billing your account.
• Informing you about changes or additions to the services.
• Assessing service levels and traffic patterns.
• Enforcing our Privacy Policy.
• Responding to claims of violation of rights.
• Responding to your customer service requests.
• Protecting the rights, property, or safety of you, us, and the public.

Data Hosting

All our own web services, databases and websites are hosted exclusively on Hetzner servers in Europe, specifically in Germany.

Hetzner is subject to and fully complies with the General Data Protection Regulation (GDPR), the comprehensive data protection legislation that governs the processing of personal data within the European Union. This means that when your data is hosted with Hetzner, it is subject to the stringent privacy standards mandated by GDPR, ensuring the highest level of protection for your information.

Hetzner holds a contract on commissioned processing in accordance with Art. 28 GDPR, which acts as the data protection basis for our customer relationship with Hetzner. This refers to the EU standard contractual clauses in terms of content. You can find it here: https://www.hetzner.com/AV/DPA_en.pdf.

By choosing Hetzner as our hosting provider, we aim to provide you with the confidence that your data is stored and processed in a secure and privacy-conscious environment.

You can learn more about the data processed through the use of Hetzner in the privacy policy at https://www.hetzner.com/legal/privacy-policy.

Delete account & data

You can delete your user account yourself at any time. If you do so, all active subscriptions will be canceled at the earliest possible date and all your websites, forms and submissions, including uploads, will be permanently deleted.

Use of external services

FastForms relies on external services to fulfill essential functions and bolster the security of our platform. These services may involve the processing of personal data as described below. By utilizing FastForms, you agree to the utilization of these services for the specified purposes.

Lemon Squeezy

We use a third-party payment processor called Lemon Squeezy for handling payments. If you decide to use a FastForms paid plan, Lemon Squeezy will manage your billing information and payment process securely. Please refer to Lemon Squeezy's privacy policy for more details on how they handle your data during payments.

Brevo

FastForms uses Brevo, an email delivery service, to send emails to our customers quickly and securely.

Brevo adheres to and fully complies with the General Data Protection Regulation (GDPR), the comprehensive data protection law governing personal data processing within the European Union. This ensures that when your data is processed through Brevo, it is handled with the utmost privacy protection.

We solely utilize Brevo for sending emails related to:

• Account activities such as registration, email confirmation, and password reset.
• Optional email notifications for incoming submissions, which you can manually adjust.

For further details, please refer to Brevo's privacy policy

Scaleway

FastForms offers file uploads. To store these file uploads securely, we use Scaleway, a European cloud provider. We strictly use European servers for the file uploads, managed and secured by Scaleway.

Scaleway is subject to and fully complies with the General Data Protection Regulation (GDPR), the comprehensive data protection legislation that governs the processing of personal data within the European Union. This means that when your data is hosted with Scaleway, it is subject to the stringent privacy standards mandated by GDPR, ensuring the highest level of protection for your information.

For more information, please refer to:

• Scaleway Security
• Scaleway privacy policy

OOPSpam

FastForms uses OOPSpam, a trusted spam filtering service to filter spam messages. We would like to assure you that we comply with the General Data Protection Regulation (GDPR) when processing your data through OOPSpam.

Under no circumstances do we pass on personal data of our registered users to OOPSpam.

To check whether a submission is spam, OOPspam must check the following:

• Content of the submission
• IP address of the sender (optional)

You can at any time:

• Deactivete spam filtering by OOPSpam
• Anonymize IP addresses when checking for spam

For more information, please refer to:

• OOPSpam privacy policy
• OOPSpam GDPR

Feedmas

We utilize Feedmas, a support ticket management system, exclusively within the FastForms Dashboard to enhance user experience and address support requests.

When you use the support feature in the FastForms Dashboard, Feedmas may collect and store personal information provided by you, such as your name and email address, along with the details of your support request.

By using the support feature in the FastForms Dashboard, you consent to the collection and processing of your personal information by Feedmas for the purpose of addressing your support request and improving user experience.

Please note that you are always free to contact us directly at contact@fastforms.eu if you prefer not to use the support feature within Feedmas.

For more details about how Feedmas handles your data, you can refer to their privacy policy.

Plausible

To improve our website, we use the open source tool Plausible. Plausible is used to analyze user behavior. No cookies are set or stored for this purpose. No personal data is collected. All data is collected completely anonymously and it is not possible to establish a connection to the visitor. Read how Plausible is GDPR, CCPA and Cookie Law compliant: https://plausible.io/data-policy.

Rights to Your Information

You have the right to access, edit, and delete your information at any time through the provided web interface.

Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please contact us at contact@fastforms.eu.